If you're trying to log in to our website using the same email you used to sign up for our mobile app, but the system doesn't recognize your email, don't worry—this is a common scenario, and we’re here to help clarify things!
Our mobile app and website operate on different login systems. Here's what that means for you:
GolfTrak Mobile App Accounts: When you sign up on our mobile app, your account is created specifically for the app. This account is where you access all the app’s features, including using GolfTrak for your practice sessions and other fun activities.
GolfTrak Website Accounts: An account on our website is only created when you make a purchase directly through the website. This is because the website is primarily designed to help you manage your subscriptions and purchases. If you haven’t made a purchase on the website yet, you won’t have an account there, even if you’ve signed up for the app.
Some users think that the website offers extra functionality not available in the app, but that’s not the case. All the fun and engaging features you love are on the app!
The website is primarily for managing subscriptions. Once you’ve made a purchase on our website, you can log in to manage your subscription settings.
If you’ve made a purchase on the website and still can’t log in, double-check that you’re using the same email address you used during checkout. If you continue to have trouble, please reach out to our support team, and we’ll be happy to assist you.
