# GolfTrak

> Public Help Center articles for GolfTrak.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Book a 1-on-1 video support call with GolfTrak](https://help.golftrak.app/en-US/book-a-1-on-1-video-support-call-with-golftrak-6062274.md): We’re still a small team in the early stages, which means we get to stay close to every user. If something isn’t working for you, we want to hear it and fix it. Book a free video call for 1-on-1 user support from our team to troubleshoot issues or di
- [Indoor Setup Detailed Guide](https://help.golftrak.app/en-US/indoor-setup-detailed-guide-5749383.md): Discover setup steps to use GolfTrak in indoor environments, hitting into a net or a solid surface such as a screen or enclosure
- [Outdoor Setup Detailed Guide](https://help.golftrak.app/en-US/outdoor-setup-detailed-guide-5749385.md): Discover setup steps to use GolfTrak in outdoor environments, hitting into a net or at the driving range
- [Set the Correct Phone Angle & Tilt for Accurate Tracking](https://help.golftrak.app/en-US/set-the-correct-phone-angle-and-tilt-for-accurate-tracking-5707810.md): Learn how to set the correct phone angle for accurate golf shot tracking. Ensure the ball, flight path, and impact point are visible while keeping your device level to improve launch and direction accuracy.
- [Do I need a special stand or tripod?](https://help.golftrak.app/en-US/do-i-need-a-special-stand-or-tripod-5749391.md): Equipment recommendations for stable phone setup.
- [Explaining the phone's flash signals during a session](https://help.golftrak.app/en-US/explaining-the-phones-flash-signals-during-a-session-5922158.md): Understand what each flash signal means during your session. Learn how to identify detecting, error, calibration, and ready states so you can set up correctly and avoid missed shots.
- [Minimum distance between ball and indoor net or screen](https://help.golftrak.app/en-US/minimum-distance-between-ball-and-indoor-net-or-screen-5922159.md): Learn the minimum distance required between the golf ball and net for accurate indoor tracking. Set up with at least 8 ft to the screen and 4 ft to the phone for better shot detection and ball flight data.
- [Placing the Ball and Phone on Separate Surfaces to Avoid Vibration](https://help.golftrak.app/en-US/placing-the-ball-and-phone-on-separate-surfaces-to-avoid-vibration-5922160.md): Learn how vibrations affect golf shot tracking and why your phone and ball should be on separate surfaces. Reduce camera shake and improve accuracy with a stable setup.
- [Keep the Ball Fully Visible for Accurate Detection](https://help.golftrak.app/en-US/keep-the-ball-fully-visible-for-accurate-detection-5922161.md): Learn why full ball visibility is essential for accurate shot tracking. Avoid missed detections and false shots by ensuring the golf ball is fully visible and not obstructed by grass or debris.
- [Does GolfTrak work for left handed golfers?](https://help.golftrak.app/en-US/does-golftrak-work-for-left-handed-golfers-5500846.md): GolfTrak can be used by Left Handers without any changes to the position or setup of the phone.
- [Can I use GolfTrak with foam or plastic balls indoors?](https://help.golftrak.app/en-US/can-i-use-golftrak-with-foam-or-plastic-balls-indoors-5500847.md): What ball type compatibility for indoor practice for GolfTrak?
- [How to connect to GSPro](https://help.golftrak.app/en-US/how-to-connect-to-gspro-5364306.md): Once you have purchased your GolfTrak GSPro Connector, follow these steps to set it up
- [Convert your GSPro license to GolfTrak](https://help.golftrak.app/en-US/convert-your-gspro-license-to-golftrak-5364384.md): Find out how to switch your GSPro license to a GolfTrak version to access the connection UI
- [Finding and entering the correct ID in GSPro](https://help.golftrak.app/en-US/finding-and-entering-the-correct-id-in-gspro-5364393.md): Find out how to find your unique UUID and where to enter it in GSPro
- [Setting up your E6 Connection](https://help.golftrak.app/en-US/setting-up-your-e6-connection-5500159.md): Find out how to connect your E6 Connect purchase to GolfTrak
- [Connecting existing GolfTrak purchase to E6](https://help.golftrak.app/en-US/connecting-existing-golftrak-purchase-to-e6-5500163.md): For GolfTrak Version 2.1.2 onwards, users will be required to rebind their E6 license to continue using GolfTrak.
- [Activate GolfTrak as Tracking System in E6 App](https://help.golftrak.app/en-US/activate-golftrak-as-tracking-system-in-e6-app-5500166.md): To ensure E6 can connect to GolfTrak and has chosen it as it's tracking system follow these steps
- [Unbind an existing E6 License](https://help.golftrak.app/en-US/unbind-an-existing-e6-license-5500176.md): Use this article to find out how to unbind an E6 Connect License to change or select the correct license and use GolfTrak as your launch monitor
- [E6 Connect System Requirements](https://help.golftrak.app/en-US/e6-connect-system-requirements-5500213.md): Find out the requirements to connect GolfTrak with E6 Connect
- [Check GolfTrak connection in E6 Connect](https://help.golftrak.app/en-US/check-golftrak-connection-in-e6-connect-5500279.md): How to check your simulator connection in E6 Connect
- [Setting up a new game in E6 Connect](https://help.golftrak.app/en-US/setting-up-a-new-game-in-e6-connect-5500364.md): Find out how to start a new game in E6 when connected to GolfTrak
- [Login to E6 Connect with a Private Apple ID Email](https://help.golftrak.app/en-US/login-to-e6-connect-with-a-private-apple-id-email-6606377.md): How to troubleshoot login details to E6 Connect using a private Apple ID email address and utilising the default password for your account 'GOLFTRAK'.
- [What does each GolfTrak PRO subscription package include?](https://help.golftrak.app/en-US/what-does-each-golftrak-pro-subscription-package-include-5088862.md): Discover the inclusions for all levels of GolfTrak PRO subscriptions.
- [How do I purchase a GolfTrak PRO or PRO+ subscription?](https://help.golftrak.app/en-US/how-do-i-purchase-a-golftrak-pro-or-pro+-subscription-5088864.md): How to purchase a subscription in the GolfTrak app
- [How Do I Manage or Cancel My iOS Subscription?](https://help.golftrak.app/en-US/how-do-i-manage-or-cancel-my-ios-subscription-5088865.md): Follow these steps to adjust or end your billing cycle
- [How Will I Be Billed for My GolfTrak PRO Subscription?](https://help.golftrak.app/en-US/how-will-i-be-billed-for-my-golftrak-pro-subscription-5088867.md): Understand Apple’s automatic renewal process and payment schedule.
- [Does Deleting the App Cancel My Subscription?](https://help.golftrak.app/en-US/does-deleting-the-app-cancel-my-subscription-5088868.md): Learn why removing the app won’t stop recurring charges.
- [How Do I Request a Refund for My GolfTrak PRO Subscription?](https://help.golftrak.app/en-US/how-do-i-request-a-refund-for-my-golftrak-pro-subscription-5088869.md): See how Apple manages refunds and what you can do to apply.
- [Can I Switch My Subscription Plan on iOS?](https://help.golftrak.app/en-US/can-i-switch-my-subscription-plan-on-ios-5088871.md): Easily upgrade or downgrade your plan through Apple’s subscription settings
- [What Happens If I Cancel During the Billing Cycle?](https://help.golftrak.app/en-US/what-happens-if-i-cancel-during-the-billing-cycle-5088872.md): Know how long you’ll retain access to premium features after cancellation.
- [Why Didn’t My Simulator Activate After Purchase?](https://help.golftrak.app/en-US/why-didn%E2%80%99t-my-simulator-activate-after-purchase-5088873.md): Troubleshoot common E6 or GSPro activation issues for iOS in-app subscriptions.
- [Who Do I Contact for Other Subscription Billing Issues?](https://help.golftrak.app/en-US/who-do-i-contact-for-other-subscription-billing-issues-5088874.md): Determine when to reach out to Apple Support versus our support team.
- [Does GolfTrak Work on iPad?](https://help.golftrak.app/en-US/does-golftrak-work-on-ipad-5500843.md): GolfTrak is built for iPhone. Find out why iPads aren't supported and how you can still use one to get more out of your setup.
- [What iPhone Do You Need to Run GolfTrak?](https://help.golftrak.app/en-US/what-iphone-do-you-need-to-run-golftrak-5021961.md): GolfTrak runs on iPhone 11 Pro and newer. Check the minimum requirements before you hit the range.
- [GolfTrak Equipment & Device Requirements](https://help.golftrak.app/en-US/golftrak-equipment-and-device-requirements-5500844.md): Find out what iPhone model, iOS version, and equipment you need to get the most out of GolfTrak at home or on the range.
- [Do You Need to Swing Full Speed for GolfTrak to Track Your Shot?](https://help.golftrak.app/en-US/do-you-need-to-swing-full-speed-for-golftrak-to-track-your-shot-5500848.md): GolfTrak tracks more than just full swings. Learn what shot types the app can detect and how to get the best results.
- [Do I need to hit a golf ball for GolfTrak to track results?](https://help.golftrak.app/en-US/do-i-need-to-hit-a-golf-ball-for-golftrak-to-track-results-5500849.md): Can GolfTrak deliver results using a golf club swing only without striking a golf ball
- [What does GolfTrak measure?](https://help.golftrak.app/en-US/what-does-golftrak-measure-5364304.md): Understanding the metrics that GolfTrak measures is a great way to monitor progress, identify key factors that influence results, and assess their impact on your overall game. GolfTrak can use your phone's camera to capture high-speed images and prod
- [The Best Tripods to Use With GolfTrak](https://help.golftrak.app/en-US/the-best-tripods-to-use-with-golftrak-5922376.md): Not all tripods work well for shot tracking. Here's what to look for and a few picks that work great with GolfTrak.
- [GolfTrak Apple Watch App Functionality Overview](https://help.golftrak.app/en-US/golftrak-apple-watch-app-functionality-overview-5500832.md): The GolfTrak Apple Watch app is designed to enhance your golfing experience by seamlessly integrating with the GolfTrak iPhone app. We've designed the first version of the Apple Watch App to remove the need to check results or notifications on the iP
- [How do I change my club on the Apple Watch App?](https://help.golftrak.app/en-US/how-do-i-change-my-club-on-the-apple-watch-app-5500834.md): To change your club on the Apple Watch App you can choose your club from the main screen once connected to a session on your iPhone. Scroll to choose your club and select it to confirm.
- [How do I update the settings via the Apple Watch App?](https://help.golftrak.app/en-US/how-do-i-update-the-settings-via-the-apple-watch-app-5500835.md): To change your Apple Watch App settings, scroll to the left to view the available options. Handedness. Choose between Right or Left Handed. Distance Unit. Choose whether distance is displayed in Yards or Metres. Distance Display. Choose whether the s
- [How do I view results on the Apple Watch App?](https://help.golftrak.app/en-US/how-do-i-view-results-on-the-apple-watch-app-5500836.md): Viewing your shot results on the GolfTrak Apple Watch app is simple and convenient. After each shot, the results will be automatically sent to your Apple Watch. You will be notified with haptic feedback, letting you know that your shot results are re
- [Apple Watch not installed or iPhone not pairing](https://help.golftrak.app/en-US/apple-watch-not-installed-or-iphone-not-pairing-5500837.md): Apple Watch app not installed? Try this. Sometimes the GolfTrak Apple Watch app does not install automatically. This often happens when:. Your iPhone or Apple Watch is not connected to Wi-Fi. The Watch was not on your wrist or charging during install
- [Health Data Permissions for Apple Watch App](https://help.golftrak.app/en-US/health-data-permissions-for-apple-watch-app-5500838.md): To ensure a consistent connection between the watch and your phone we request access to your Health data. This allows us to save your GolfTrak sessions as workouts, but is also highly recommended to maintain a stable connection. While granting access
- [Apple Watch Operating System and Device Requirements](https://help.golftrak.app/en-US/apple-watch-operating-system-and-device-requirements-5500839.md): The GolfTrak Apple Watch app requires a minimum Operating System of 9.4The GolfTrak Apple Watch app operates on the following Series of Apple Watches:. Apple Watch Series 4. Apple Watch Series 5. Apple Watch Series 6. Apple Watch Series 7. Apple Watc
- [Choose a club has disappeared from the Apple Watch](https://help.golftrak.app/en-US/choose-a-club-has-disappeared-from-the-apple-watch-5500840.md): The ability to choose a different club will disappear while playing sessions connected to a simulator program such as E6 or GSPro. To change your club, select it directly from the simulator game interface, and the correct club will be selected in Gol